1. Return Policy

You can request a return within 10 days of purchase.

The item must be unused, unwashed, and in its original condition, with all tags attached.

Refunds will be processed within 7 working days after inspection.

Refunds will be issued via:

Local Bank Transfer

Non-Returnable Items:

Altered, damaged, or used items.

Sale or discounted products.

2. Exchange Policy

Exchanges are allowed within 10 days of purchase.

The item must be in its original condition with tags.

Exchanges depend on product availability.

If the requested size or item is unavailable, you can choose an alternative product of equal value.

How to Exchange:

Visit any of our store locations with the product and receipt.

Our team will inspect the item before processing the exchange.

The exchange process may take up to 7 working days.

3. Important Notes

No cash refunds – refunds are only via bank transfer or store credit.

Items must be returned in their original packaging.

We reserve the right to reject returns/exchanges if items do not meet our policy conditions.

4. Contact Us

For any assistance, feel free to reach out:

📍 Store Locations:

Model Town Link Road, Lahore (Opposite Amanah Mall, Link Arcade Plaza, Shop 1G)

222-Y Block, DHA Phase 3, Lahore

📞 Phone: 0321-8988870

📧 Email: planeta.official.5079@gmail.com

We appreciate your trust in Planeta and look forward to serving you!